To place an order or make a reservation in the barbecueworld.es shop it is not necessary to be registered in the shop.
All product orders accepted by BBQ Revolution S.L., (hereinafter referred to as Barbecue World) are accepted in accordance with the following General Conditions of Sale which shall form part of the Sales Contract. Acceptance of the products implies acceptance of these General Terms and Conditions of Sale.
No agent, dealer or representative of Barbecue World has authority to vary these conditions except with the written permission of Barbecue World.
PRICES AND DISCOUNTS
The prices shown on the barbecueworld.es website include the corresponding taxes.
Barbecue World reserves the right to change the price of items without prior notice in accordance with market conditions. The prices published in our catalogue do not constitute an offer and therefore do not constitute an obligation to be supplied at that price in all cases.
All invoices/purchase invoices are payable on the date shown on them. Payment must be made in € (euros) by the means chosen at the time of placing the order.
In addition to the regular prices, at Barbecue World we offer temporary discounts and special promotions which will be announced on our website and in the newsletters we send to our registered customers. Make sure you stay tuned to our communications so you don’t miss out on any opportunities to save on your purchases.
PAYMENTS
We offer different payment options so that our customers can choose the one that best suits their needs. We accept debit and credit card payments through Redsys and PayPal, as well as bank transfer. We also offer the option of financing your purchases in up to 37 instalments through Aplazame, a finance company we work with that allows you to finance up to €1,600 or you can also finance larger amounts through Cetelem.
In the case of payment by bank deposit or bank transfer, the purchaser must use the following details, indicating the order number and name in the concept:
Owner: BBQ Revolution S.L.
Bank: Santander
IBAN: ES25 0049 5794 9924 1652 4591
Payment security is one of our primary concerns, which is why at Barbecue World we work with the best payment service providers, who meet the highest security standards in the industry.
If any of the products ordered is not available at the time the order is placed, it will automatically be restocked as soon as possible in order to ship to the customer’s satisfaction.
If such replenishment is delayed for reasons attributable to either the manufacturers or the suppliers, the customer will be informed as soon as possible as to which products are slowing down the shipment, as well as possible solutions.
OWNERSHIP AND RISK
All products remain the property of Barbecue World until full payment has been received.
The products sold must be used in accordance with the instructions in their respective instruction manuals. It is the user’s responsibility to use them under the conditions stipulated in the sale and not to manipulate them in contravention of these conditions.
VARIATION IN DESIGN, SPECIFICATIONS OR CONTENT
While Barbecue World will make every effort to ensure that the product supplied corresponds exactly to that offered in our catalogue, minor variations in specifications, package contents, colours or design may occur due to the continual changes that manufacturers make to their products.
SHIPMENTS AND DELIVERY TIMES
The buyer will be able to know exactly the amount of the shipping costs corresponding to his order directly from the website before making the purchase, in case it is outside the preconfigured zones, the option of budget will be enabled and we will contact you to determine the exact price. For orders within the peninsula that exceed an amount of 100 €, shipping will be free in both Spain and Portugal. Depending on the volume and weight of the order, one shipping method or another will be chosen, with almost all barbecues being shipped on pallets.
At Barbecue World we work with the best transport companies to guarantee the quality of our shipments. DB Schenker and Palletways (for Pallet orders only) and for small parcels we contract the services of Packlink and Genei where we look for the best possible supplier that offers us courier services that guarantee delivery in no more than 7 working days within the peninsula. The delivery time may vary depending on the availability of the products, but in most cases, orders within the peninsula are delivered within 48 to 72 hours, a maximum of 7 working days. In Portugal, the delivery time is 24 to 96 hours, a maximum of 10 working days. For the Canary and Balearic Islands, the delivery time is 1 to 2 weeks. For the rest of the European Union, delivery time is 2-3 weeks.
For deliveries outside the peninsula, conditions may vary, so it is necessary to contact us directly. Whenever porter assistance is required, please get in touch with us for a quote at [email protected].
In the case of orders of several products, a single shipment will be made when all the material is available, unless the customer expressly indicates otherwise. In the latter case, the customer bears the costs of any additional delivery charges incurred.
For products not in stock, the buyer will be provided, by email or telephone call, with the approximate delivery time and will be kept informed of any variation that may arise from this period. It is important to note that Barbecue World will not be responsible for any customs or clearance charges.
All our products include transport insurance in the price. On receipt of the material, it is essential to check its condition, and in the event of any damage being detected, a claim must be made within 24-48 working hours of receipt. If this procedure is not followed, BBQ Revolution SL will not assume any responsibility.
We remind you that any problems detected at the time of delivery must be reported immediately to the courier. If the package is open or damaged, we advise you not to accept it, as the insurance will not cover the incident.
Collect in shop allows you to make your purchase conveniently from home and pick up your order in our shop.
During the checkout process, please select the option “pick up in shop” as the delivery method. The collection will take place at our shop in Estepona. We will notify you by email when the product is available for collection. The estimated time for your product to be ready for collection is between 8 hours and 3 working days.
Payment methods: You can pay for your order using any of our available payment methods. Once payment is confirmed, your order will be reserved for 15 days. If the order is not collected within this period, it will be returned to our warehouse.
RETURNS AND WARRANTY
At Barbecue World, we want you to be satisfied with your purchase. Below, we explain the conditions applicable to returns, the right of withdrawal, transport incidents, and legal warranty.
- Right of withdrawal for online purchases
If you have made an online purchase, you may exercise your right of withdrawal within 14 calendar days from receipt of the order, without the need to provide any reason, except in legally excluded cases.
To exercise your right of withdrawal, you must clearly inform us of your decision before the 14-day period expires. You can do so by email at:
- Deadline to return the product
Once you have communicated your withdrawal, you must return or deliver the product without undue delay and, in any case, within a maximum of 14 calendar days from the date on which you informed us of your decision to withdraw.
The product must be sent to the address indicated by our customer service team or, failing that, to:
Barbecue World
Calle Alonso Cano, 17
29680 Estepona, Málaga
The deadline will be considered met if you send the product before the 14 calendar days have elapsed from the communication of withdrawal.
- Return costs
The direct costs of returning the goods shall be borne by the customer.
For bulky, heavy, palletized products or those requiring special transport, such as barbecues, kamados, outdoor kitchens, modules, outdoor furniture, or other large-format items, the return cost may vary depending on weight, volume, pickup location, type of transport, and required logistical conditions.
The customer is responsible for ensuring that the product is properly protected to avoid damage during return transport.
- Refund
Once the right of withdrawal has been correctly exercised, Barbecue World will reimburse all payments received from the customer, including, where applicable, the initial standard delivery costs.
However, if the customer chose a delivery method more expensive than the standard delivery option offered by Barbecue World, we will not be obliged to reimburse the additional costs resulting from that choice.
The refund will be made using the same payment method used for the purchase, unless the customer has expressly indicated otherwise and provided that this does not incur any additional cost.
Barbecue World may withhold the refund until the goods have been received.
Once the product has been received at our facilities, its condition will be checked before proceeding with the final refund.
- Condition of the product, original packaging, and depreciation
The product must be returned complete, with all accessories, parts, manuals, documentation, and elements originally included, and properly protected to avoid damage during transport.
We recommend keeping and using the original packaging, as it facilitates transport, identification, protection, and inspection of the product. However, the absence of the original packaging will not in itself prevent the exercise of the legal right of withdrawal where applicable, although it may result in a depreciation of the product’s value when appropriate.
The customer shall be liable for any diminished value of the product resulting from handling other than what is necessary to establish its nature, characteristics, or functioning.
Therefore, depreciation may be assessed when the product is returned assembled, used, damaged, incomplete, without adequate packaging, with signs of installation, combustion, grease, smoke, charcoal, marks of use, missing accessories, damaged parts, or in conditions that prevent it from being sold as new.
Depreciation will not be applied as an automatic penalty, but as a proportional and justified assessment of the actual loss of value of the product, based on its condition upon return.
Indicative depreciation table
The following table is for guidance only. Each case will be reviewed individually based on the actual condition of the product, its resale potential, evidence of use, damage, missing components, absence of packaging, and any other relevant circumstances.
The depreciation of the returned product will be assessed individually based on its condition, use, handling, integrity, packaging, and resale potential. A depreciation ranging from 0% to 80% of the product’s value may be applied, depending on the actual loss of value detected after inspection.
If depreciation is applied, Barbecue World will inform the customer of the reason, the condition identified, and the amount deducted from the refund.
- Assembled or used products
Assembling the product does not automatically result in the loss of the right of withdrawal. However, if assembly, disassembly, handling, installation, or use of the product causes a real decrease in its value, Barbecue World may apply a proportional depreciation.
For products such as barbecues, kamados, griddles, outdoor kitchens, burners, grills, modules, or cooking accessories, signs of use such as grease, charcoal, smoke, odors, heat marks, food residue, scratches, damaged parts, marked screws, deformations, missing accessories, or inability to sell the product as new will be particularly relevant.
- Products excluded from the right of withdrawal
The right of withdrawal will not apply in legally established cases. Among others, the following may be excluded:
Products made according to the customer’s specifications or clearly personalized.
Products that may deteriorate or expire rapidly.
Sealed goods that are not suitable for return for health protection or hygiene reasons and have been unsealed after delivery.
Goods which, after delivery and by their nature, have been inseparably mixed with other items.
Services fully performed when execution has begun with the consumer’s prior consent and acknowledgment of the loss of the right of withdrawal, in legally established cases.
- Order error or incorrect product
If you have received an incorrect product due to an error by Barbecue World, you must notify us by email at:
In this case, once the issue has been verified, Barbecue World will manage the appropriate solution at no additional cost to the customer, which may include replacement of the product, reshipment of the correct item, or a refund of the amount paid, as appropriate.
- Product damaged during transport
Products damaged during shipping must be reported within 24 hours, as this is the deadline required by the contracted transport companies.
This early notification helps us process the claim with the carrier, but it does not limit the legal rights that may correspond to the consumer regarding warranty or lack of conformity.
To speed up the process, we recommend providing:
Order number.
Photos of the outer packaging.
Photos of the shipping label.
Photos of the visible damage.
Photos of the affected product.
Brief description of the issue.
Once the issue has been reviewed, Barbecue World will manage the appropriate solution at no additional cost to the customer when the damage is attributable to transport or delivery.
- Defective product or legal warranty
In the event of a defective product or lack of conformity, the consumer shall be entitled to the legally established remedies.
These procedures will be free of charge for the consumer when covered by the legal warranty, including necessary shipping, transport, or material costs.
Barbecue World is liable to the consumer for any lack of conformity that exists at the time of delivery and becomes apparent within three years from delivery of the goods.
Unless proven otherwise, any lack of conformity that becomes apparent within two years of delivery shall be presumed to have existed at the time of delivery, unless this presumption is incompatible with the nature of the product or the nature of the defect.
The legal warranty will be handled by Barbecue World as the seller. Additionally, some manufacturers may offer their own commercial warranties with additional terms or conditions. These manufacturer warranties do not replace or limit the legal warranty that corresponds to the consumer against the seller.
PRIVACY AND CONFIDENTIALITY POLICY
In this section, Barbecue World informs users about its data protection policy, hereinafter referred to as PD (Personal Data), so that users can voluntarily determine the fact of providing the data that may be required of them. Barbecue World reserves the right to modify this policy to adapt it to new legislation or jurisprudence, as well as to good industry practice. In such cases, the changes will be announced on this website reasonably in advance of their implementation.
By the provisions of Ley Orgánica 3/2018, de 5 de diciembre, de Protección de Datos Personales y de Garantía de Derechos Digitales (LOPD GDD), we inform you that the PD collected will be subject to automated processing and incorporated into the corresponding files and databases of Barbecue World, being used solely for internal use. Except where otherwise indicated, responses to PD questions are voluntary, and failure to respond does not imply a reduction in the quality or quantity of the services concerned.
The user guarantees that the data provided to Barbecue World are truthful and is responsible for communicating any changes in them.
The purpose of the collection and automated processing of the PD is to maintain the contractual relationship established with Barbecue World, the management, administration, provision, extension and improvement of the services to which the user decides to subscribe, register or use, the adaptation of these services to their preferences and tastes, the study of the use of the services, the design of new related services, the sending of updates, the sending by traditional and electronic means of technical, operational and commercial information about products offered by Barbecue World, both now and in the future.
Barbecue World has adopted the legally required PD protection security levels and endeavours to install all those additional technical means and measures within its reach to avoid the loss, misuse, alteration, unauthorised access and theft of these PD.
Users have and may exercise their rights of access, cancellation, rectification, as well as the right to be informed of the use of their data by contacting Barbecue World by e-mail at [email protected] or by calling +34 722 22 92 16.
The user accepts that all their personal data be fully transferred to Aplazame from the moment the user has started the contracting of the deferred payment service offered by the latter at the time of choosing the payment method.
This acceptance extends to third parties that may need to access the files for the proper fulfilment of the contract.
