To place an order or make a reservation in the barbecueworld.es shop it is not necessary to be registered in the shop.
All product orders accepted by BBQ Revolution S.L., (hereinafter referred to as Barbecue World) are accepted in accordance with the following General Conditions of Sale which shall form part of the Sales Contract. Acceptance of the products implies acceptance of these General Terms and Conditions of Sale.
No agent, dealer or representative of Barbecue World has authority to vary these conditions except with the written permission of Barbecue World.
PRICES AND DISCOUNTS
The prices shown on the barbecueworld.es website include the corresponding taxes.
Barbecue World reserves the right to change the price of items without prior notice in accordance with market conditions. The prices published in our catalogue do not constitute an offer and therefore do not constitute an obligation to be supplied at that price in all cases.
All invoices/purchase invoices are payable on the date shown on them. Payment must be made in € (euros) by the means chosen at the time of placing the order.
In addition to the regular prices, at Barbecue World we offer temporary discounts and special promotions which will be announced on our website and in the newsletters we send to our registered customers. Make sure you stay tuned to our communications so you don’t miss out on any opportunities to save on your purchases.
PAYMENTS
We offer different payment options so that our customers can choose the one that best suits their needs. We accept debit and credit card payments through Redsys and PayPal, as well as bank transfer. We also offer the option of financing your purchases in up to 37 instalments through Aplazame, a finance company we work with that allows you to finance up to €1,600 or you can also finance larger amounts through Cetelem.
In the case of payment by bank deposit or bank transfer, the purchaser must use the following details, indicating the order number and name in the concept:
Owner: BBQ Revolution S.L.
Bank: Santander
IBAN: ES25 0049 5794 9924 1652 4591
Payment security is one of our primary concerns, which is why at Barbecue World we work with the best payment service providers, who meet the highest security standards in the industry.
If any of the products ordered is not available at the time the order is placed, it will automatically be restocked as soon as possible in order to ship to the customer’s satisfaction.
If such replenishment is delayed for reasons attributable to either the manufacturers or the suppliers, the customer will be informed as soon as possible as to which products are slowing down the shipment, as well as possible solutions.
OWNERSHIP AND RISK
All products remain the property of Barbecue World until full payment has been received.
The products sold must be used in accordance with the instructions in their respective instruction manuals. It is the user’s responsibility to use them under the conditions stipulated in the sale and not to manipulate them in contravention of these conditions.
VARIATION IN DESIGN, SPECIFICATIONS OR CONTENT
While Barbecue World will make every effort to ensure that the product supplied corresponds exactly to that offered in our catalogue, minor variations in specifications, package contents, colours or design may occur due to the continual changes that manufacturers make to their products.
SHIPMENTS AND DELIVERY TIMES
The buyer will be able to know exactly the amount of the shipping costs corresponding to his order directly from the website before making the purchase, in case it is outside the preconfigured zones, the option of budget will be enabled and we will contact you to determine the exact price. For orders within the peninsula that exceed an amount of 100 €, shipping will be free in both Spain and Portugal. Depending on the volume and weight of the order, one shipping method or another will be chosen, with almost all barbecues being shipped on pallets.
At Barbecue World we work with the best transport companies to guarantee the quality of our shipments. DB Schenker and Palletways (for Pallet orders only) and for small parcels we contract the services of Packlink and Genei where we look for the best possible supplier that offers us courier services that guarantee delivery in no more than 7 working days within the peninsula. The delivery time may vary depending on the availability of the products, but in most cases, orders within the peninsula are delivered within 48 to 72 hours, a maximum of 7 working days. In Portugal, the delivery time is 24 to 96 hours, a maximum of 10 working days. For the Canary and Balearic Islands, the delivery time is 1 to 2 weeks. For the rest of the European Union, delivery time is 2-3 weeks.
For deliveries outside the peninsula, conditions may vary, so it is necessary to contact us directly. Whenever porter assistance is required, please get in touch with us for a quote at a.cliente@barbecueworld.es.
In the case of orders of several products, a single shipment will be made when all the material is available, unless the customer expressly indicates otherwise. In the latter case, the customer bears the costs of any additional delivery charges incurred.
For products not in stock, the buyer will be provided, by email or telephone call, with the approximate delivery time and will be kept informed of any variation that may arise from this period. It is important to note that Barbecue World will not be responsible for any customs or clearance charges.
All our products include transport insurance in the price. On receipt of the material, it is essential to check its condition, and in the event of any damage being detected, a claim must be made within 24-48 working hours of receipt. If this procedure is not followed, BBQ Revolution SL will not assume any responsibility.
We remind you that any problems detected at the time of delivery must be reported immediately to the courier. If the package is open or damaged, we advise you not to accept it, as the insurance will not cover the incident.
Collect in shop allows you to make your purchase conveniently from home and pick up your order in our shop.
During the checkout process, please select the option “pick up in shop” as the delivery method. The collection will take place at our shop in Estepona. We will notify you by email when the product is available for collection. The estimated time for your product to be ready for collection is between 8 hours and 3 working days.
Payment methods: You can pay for your order using any of our available payment methods. Once payment is confirmed, your order will be reserved for 15 days. If the order is not collected within this period, it will be returned to our warehouse.
RETURNS AND WARRANTY
The customer may exercise his right of withdrawal within 14 calendar days of receipt of the order. Our main guarantee is the total satisfaction of the customer with our products, so that if, once received, this does not meet your expectations or it has simply been a mistake, you will have 14 calendar days to make the return counted from the day the order was received. (Art. 101.1 RDLg 1/2007)
Once the product has been received in our warehouses and after checking its condition, we will proceed to reimburse the amount through the payment method used in the purchase, within a maximum period of 14 days after the notice of withdrawal.
In such cases, Barbecue World will refund the full amount of the purchased product(s) and its shipping costs upon receipt of the goods or the consumer providing proof of return of the goods (such as Barbecue World proof of transport), whichever comes first.
To be able to return the product, it will be an essential requirement that the product is in perfect condition and that none of its mechanisms have been tampered with. Barbecue World reserves the right not to accept returns that do not comply with this condition.
To return a product, the customer must first notify Barbecue World by email to the following address: a.cliente@barbecueworld.es. The product must be returned in the same condition in which it was delivered. If the goods are not returned in their original packaging, they may be subject to depreciation on a case-by-case basis.
To exercise your right of withdrawal, you can download the following withdrawal form, fill it in and send it back by email to a.cliente@barbecueworld.es or by post to Calle Alonso Cano, 17, 29680 Estepona, Málaga.
The shipping costs related to the return shall be borne by the customer.
If the shipment does not arrive in perfect condition or if there has been an error on the part of Barbecue World, the buyer will have the right to request that the product be resent without any additional cost on their part or that the total amount of the purchase be refunded, including shipping costs, once the product has been returned to our facilities and the incident has been verified.
In the event that the shipment has been damaged in transit, the customer is requested to notify Barbecue World within 24 calendar hours of receipt. In this case, Barbecue World will initiate the insurance claim procedure with the transport company to replace the damaged goods, always without any extra cost for the customer.
If you wish to return a product purchased at Barbecue World, we recommend that you notify us in advance by email to a.cliente@barbecueworld.es with the following information:
Order number, date, name and email address with which the purchase was made.
Lista de productos comprados, incluido su precio.
By doing so, it will be possible to speed up the completion of the necessary formalities.
In the event of a defective product, the seller shall repair, replace, reduce the price or terminate the contract, as appropriate in each case, all of which shall always be free of charge for the consumer and user.
The seller is liable for any lack of conformity that becomes apparent within two years of delivery.
For his part, the consumer and user must inform the seller of the lack of conformity within two months of becoming aware of it.
The warranty period for all our products is a minimum of 2 years. During this period, the customer may choose to either take the seller’s warranty or deal directly with the manufacturer of the product. It is important to bear in mind that warranty conditions and terms may vary depending on the manufacturer, so we recommend consulting the specific conditions of each product on the pages (consult the official websites of the brand in question).
It is important to note that warranties offered by manufacturers may vary and may be subject to specific conditions, such as the need to retain proof of purchase, provide evidence of product failure or defect, or to properly maintain the product. Therefore, we recommend that you carefully review the warranty conditions and terms offered by the manufacturer before making any claims or returns. (Ley, 23/2003, de 10 de Julio, de Garantías en la Venta de Bienes de Consumo y Ley General para la Defensa de los Consumidores y Usuarios)
PRIVACY AND CONFIDENTIALITY POLICY
In this section, Barbecue World informs users about its data protection policy, hereinafter referred to as PD (Personal Data), so that users can voluntarily determine the fact of providing the data that may be required of them. Barbecue World reserves the right to modify this policy to adapt it to new legislation or jurisprudence, as well as to good industry practice. In such cases, the changes will be announced on this website reasonably in advance of their implementation.
By the provisions of Ley Orgánica 3/2018, de 5 de diciembre, de Protección de Datos Personales y de Garantía de Derechos Digitales (LOPD GDD), we inform you that the PD collected will be subject to automated processing and incorporated into the corresponding files and databases of Barbecue World, being used solely for internal use. Except where otherwise indicated, responses to PD questions are voluntary, and failure to respond does not imply a reduction in the quality or quantity of the services concerned.
The user guarantees that the data provided to Barbecue World are truthful and is responsible for communicating any changes in them.
The purpose of the collection and automated processing of the PD is to maintain the contractual relationship established with Barbecue World, the management, administration, provision, extension and improvement of the services to which the user decides to subscribe, register or use, the adaptation of these services to their preferences and tastes, the study of the use of the services, the design of new related services, the sending of updates, the sending by traditional and electronic means of technical, operational and commercial information about products offered by Barbecue World, both now and in the future.
Barbecue World has adopted the legally required PD protection security levels and endeavours to install all those additional technical means and measures within its reach to avoid the loss, misuse, alteration, unauthorised access and theft of these PD.
Users have and may exercise their rights of access, cancellation, rectification, as well as the right to be informed of the use of their data by contacting Barbecue World by e-mail at a.cliente@barbecueworld.es or by calling 699 201 365.
The user accepts that all their personal data be fully transferred to Aplazame from the moment the user has started the contracting of the deferred payment service offered by the latter at the time of choosing the payment method.
This acceptance extends to third parties that may need to access the files for the proper fulfilment of the contract.
